To be automatically labelled
Verified review on 24-Jan-2019
Firstly the surgeon I am seeing mr szypryt is excellent and like all surgeons works out of various hospitals. My review is with reference the fact that every time I’ve walked into this hospital and asked a question or tried to book appointments the staff automatically assume you are using the NHS, when I’m paying privately. Why does this matter? If paying you don’t need to wait for letters and everything is faster also you are like it or not treated differently. After seeing the surgeon yesterday he told me to go book an mri and come back see him after scan. So I go to reception and ask to book an MRI and I’m abruptly told no you need to wait for a letter to do that, I then said seriously the surgeon just told me to come book it. The member of staff then said “you are NHS right” to which I said no I pay myself. Oh she said let me ring and sort your booking out! The Hospital need to decide what they want, do they want to be a full NHS hospital and work as all NHS hospitals not charging a premium to the NHS for treating NHS patients or they are a private hospital were as I and many others are happy to pay a premium for the treatment but clearly you can’t manage both! I will finish my treatment at this hospital and will choose not to use this hospital again, I will drive that little bit further and use the spire.
Mr L from Nottinghamshire (aged 35 yrs) treated for Various
- Outcome of treatment: 5.0
- Value for money: 3.0
- Environment: 1.0
- Quality of care: 5.0
- Communication: 1.0
Response from Nottingham Woodthorpe Hospital - Ramsay Healthcare
We are very happy you had such a good service and wish you well on your way to recovery. Best wishes, Nottingham Woodthorpe Hospital - Ramsay Healthcare team.